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+1 346.297.0795 j@jordache.ai For Event Planners: Speaker Kit
Jordache Johnson, Technology Adoption Strategist & Executive AI Advisor
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AI keynote speaker fortelecommunications conferences

Practical AI for telecom leaders and the people who keep the network running and the customer connected.

Jordache Johnson in a magenta blazer raising a hand to the room during a keynote

The short answer

Jordache Johnson is an AI keynote speaker for telecommunications conferences, for carriers of every size, including rural telcos and cooperatives. He helps telecom leaders and their network, field and customer care teams put AI on repeatable work while people keep the judgment calls customers feel. His talks also flag the rules, including CPNI and consent for AI voice calls.

Updated October 2026.

Use cases

Where AI fits in telecom work.

Four examples of where telecom teams put AI to work. There are many more, and the talk is built around yours. What AI handles, and what stays with your people.

And many more
Use case 01 of 04

Back office at rural providers

InThe newsletter, the bill question, the grant form
AIAI drafts it
YouYour staff checks it and sends it
AI handles

Marketing copy, member newsletters, policy drafts, billing explanations and grant paperwork.

Your people keep

The company’s voice. For a rural telco, the customer is also a neighbor. NTCA’s AI guidelines for rural providers recommend that employees never put customer names, addresses or account details into AI tools.

Live demos

The demos come from your room.

Before he speaks
  1. 01One to three calls with you
  2. 02An attendee survey, if possible
  3. 03Video calls with a couple of your members
  4. 04A seat in your committee meeting, if there is one
  5. 05Arriving early to talk with attendees

Every keynote has live demos, usually a handful, built around the work your members do. For a telecom room, that means the work your teams already do: the care call, the trouble ticket, the field procedure, the member newsletter.

Keynotes

Four talks. Built for telecom rooms.

01AI Transformation That Makes You MORE Valuable, Not LessLet AI take repeatable work off the back office and customer care. Your field veterans know things that aren’t written down anywhere, and this talk asks what AI should help capture before they retire.Leaves withOne opportunity that pairs their experience with what AI can do, a practical next step, and the foundations for scaling AI adoption across their organization.Explore the talk 02Human + AI: How to Work Together Without Giving Away JudgmentBuild AI customer care around solving the problem, with a clear path to a person.Leaves withA use they hadn’t considered, tied to their own work, and a first attempt to make.Explore the talk 03The Human Bottleneck: Why Good Technology Doesn’t Change WorkThe AI tools are already in the building. Skills, trust and time decide whether they change the work.Leaves withOne leadership behavior to change and a small experiment they can measure.Explore the talk 04Curiosity Is a Strategy: Keeping Your Experience Valuable When the Rules ChangeTry AI on one small problem, such as a care handoff or a field procedure, and recheck your assumptions as you go.Leaves withA 24-minute daily practice for finding what they’ve been missing, and a simple way to decide what’s worth keeping.Explore the talk
On stage

See Jordache in action

“Jordache, your presentation was energetic and highly informative. It gave me a new and positive view of AI and I look forward to using it more in the future!”
Anthony Luzzia, President
Right now

What telecom teams are facing.

Telecom teams are stretching flat revenue across growing networks, with fewer veterans to run them. Industry analysts describe telecom revenue per user as flat to down (Deloitte and PwC, February 2026), which is why operators see AI first as a cost and service lever.

  • 1in 10

    An aging field workforce

    Only about one in ten fiber technicians is 20 to 30, and almost 70% are 40 or older, according to Zippia data cited in the Fiber Broadband Association’s 2025 workforce paper. The Fiber Broadband Association’s 2024 study put the need at nearly 180,000 workers: about 58,000 to build the networks already funded, plus about 119,000 over ten years to replace retirements and attrition.

    Source: Fiber Broadband Association, 2025 workforce paper and 2024 study

  • 187,000

    Data center demand

    The Fiber Broadband Association estimates data center growth will require fiber route miles to nearly double, from 95,000 to 187,000, by 2029. Verizon says it has about $4 billion in signed AI connectivity contracts, starting to pay in 2027.

    Source: Fiber Broadband Association; Verizon, Q3 2026 earnings call

  • 3in 4

    Security and fraud

    According to the industry’s fraud association, three in four telecom fraud teams now use machine learning or AI, and most rate their own AI skills as beginner or intermediate. The FCC’s own November 2025 order calls Salt Typhoon a sophisticated nation-state hack, with some vulnerabilities still being exploited.

    Source: Communications Fraud Control Association 2025 survey, as summarized by TNS; FCC, November 2025

Jordache Johnson in a magenta blazer giving a keynote to a full room

How Jordache sees it

In telecom, AI is worth it when the customer feels the service get better.

Telecom sells connection and service, and the money is tight. So AI usually shows up first as a cost and service tool. In J.D. Power’s 2026 wireless study, almost half of phone support calls involved an AI assistant. Satisfaction dropped when AI was involved, and jumped when AI actually solved the problem (J.D. Power 2026 U.S. Wireless study, Volume 2, July 2026). That sets the real test: did the AI solve the customer’s problem?

Who it’s for

Telecom leaders and their network, field and customer care teams, at national carriers and community providers.

Your room

  • CEOs, presidents and general managers
  • COOs, CTOs and network chiefs
  • VPs of network and field operations
  • Chief customer officers and care leaders
  • CFOs and regulatory affairs leaders
  • CHROs and workforce development leaders
  • Network engineers and NOC staff
  • Outside plant engineers
  • Field technicians and splicers
  • Installers, construction crews and their supervisors
  • Customer care and retail staff
  • Sales reps
  • Rural telco staff who wear several hats
  • Cooperative and family-company boards

A large carrier and a rural telco face different AI questions. Jordache builds different examples for each.

Your event

  • National and state telecom association meetings
  • Broadband, wireless and fiber industry events
  • Executive forums
  • Marketing and sales conferences
  • Carrier leadership meetings
  • Vendor customer conferences
  • Board retreats

Formats

60 to 90 minKeynoteFor association meetings, state conventions and leadership summits.
90 minVirtual educationFor association education series and members who can’t travel.
1.5 to 3 hrsHands-on workshopFor leadership teams and network, field and care staff who want to try AI on their own work.
SeriesBefore, during, afterVirtual sessions before the conference, the keynote on the day, a follow-up webinar after.
The rules

The rules in your world.

The AI rules telecom already works within, in plain words. Jordache builds the talk with them in view. As of October 2026. General education from a non-lawyer, not legal advice or a substitute for the advice of an attorney. Confirm with your counsel.

Customer data

  • Call records, numbers dialed, and location are customer proprietary network information. Carriers need approval to use them for marketing and must protect them. That doesn’t change because the tool is AI.
  • NTCA’s AI guidelines for rural providers recommend that employees never put customer names, addresses or account details into AI tools. It’s guidance from NTCA, with a sample policy.

AI voice calls and opt-outs

  • Since 2024, the FCC has treated AI-generated voices in robocalls as artificial voices under the TCPA, so those calls need consent.
  • The FCC rewrote its consent-revocation rules in September 2026. From November 25, 2026, an opt-out from one kind of informational call can be limited to that kind. A telemarketing opt-out still stops all of that caller’s telemarketing. A caller can also limit opt-outs to one or more of three FCC-listed methods, if it says so clearly on each call or text. Otherwise any reasonable opt-out must be honored (FCC 26-67).
  • AI-call disclosure is still a proposal. No final FCC rule requires AI-call disclosure as of October 2026.

Reaching a person

  • The FCC has proposed rules that would let customers ask for a US-based representative, and a bill in Congress would add a right to reach a human when you’re talking to AI.

Network security

  • Any AI experiment that touches network systems is a security decision. Salt Typhoon is the reminder (FCC, November 2025).

Recording and records

  • Recording laws vary by state, and some require everyone in the conversation to agree. Treat an AI notetaker as recording.
  • AI transcripts, summaries and prompts can come out in a lawsuit. Once a lawsuit is reasonably foreseeable, the relevant ones have to be preserved.

Related industries

Questions planners ask.

Who is a good AI keynote speaker for a telecommunications conference?

Jordache Johnson’s talks help telecom leaders and their teams put AI on repeatable work in customer care, the field and the back office, with people keeping the judgment calls. He builds different examples for large carriers and rural telcos, and flags the rules to take to your counsel, including CPNI and consent for AI voice calls.

What are practical AI uses for telecom companies?

Common examples are agent assist for customer care reps (answers and call notes), chat and voice agents for routine questions, and help writing down what veteran technicians know. Rural telcos often use AI in the back office: marketing copy, member newsletters, billing explanations and grant paperwork.

Can carriers use AI voice agents for customer calls?

Since 2024, the FCC has treated AI-generated voices in robocalls as artificial voices under the TCPA, so those calls need consent. The FCC rewrote its consent-revocation rules in September 2026. From November 25, 2026, an opt-out from one kind of informational call can be limited to that kind. A telemarketing opt-out still stops all of that caller’s telemarketing. A caller can also limit opt-outs to one or more of three FCC-listed methods, if it says so clearly on each call or text. Otherwise any reasonable opt-out must be honored (FCC 26-67). AI-call disclosure is still a proposal. No final FCC rule requires AI-call disclosure as of October 2026. As of October 2026. General education, not a substitute for the advice of an attorney; confirm with your counsel.

Can our team put customer data into AI tools?

Call records, numbers dialed, and location are customer proprietary network information. Carriers need approval to use them for marketing and must protect them. That doesn’t change because the tool is AI. NTCA’s AI guidelines for rural providers recommend that employees never put customer names, addresses or account details into AI tools. As of October 2026. General education, not a substitute for the advice of an attorney; confirm with your counsel.

Do AI assistants help or hurt customer satisfaction in telecom support?

In J.D. Power’s 2026 wireless study, almost half of phone support calls involved an AI assistant. Satisfaction dropped when AI was involved, and jumped when AI actually solved the problem. That’s why the talk builds AI care around solving the problem, with a clear path to a person.

Is the talk a fit for a rural telco or cooperative audience?

Yes. Jordache builds examples for rural providers, where the customer is also a neighbor, and flags NTCA’s AI guidelines for rural providers.

Can the talk be customized or paired with a workshop?

Yes. Jordache builds every talk around your audience’s roles and examples. It can run as a keynote, a hands-on workshop, or both, or as a keynote with follow-through sessions for attendees afterward.

What does it cost to book Jordache?

It depends on the format, the length and travel. Book a call and we’ll talk through your event.

Book Jordache for your telecom association meeting, state convention or leadership meeting.

For carrier executives and rural telco general managers who want to use AI in their own work first: Executive AI Advisory